Starting a return

To request a return, contact [email protected] within the applicable period and provide your name, order reference, delivery address and reason for contacting us. Do not send a parcel without receiving return instructions.

Return conditions

• The product should be returned complete, with accessories and documentation supplied.
• Use suitable packaging to prevent damage in transit.
• You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
• Exceptions provided by applicable law may apply.

Damaged or incorrect products

If the parcel or product arrives damaged, incomplete or different from what was ordered, contact us promptly and include clear photos where possible. We will review the report and provide instructions.

Refunds

Where a refund is due, it will be processed after the return has been received and checked, using a method agreed with the customer and in accordance with applicable law. Processing times may depend on the payment or banking provider.